shipping policy

MethodTimeline
Tracked Packet USA5 - 9 Business Days
UPS Standard3 - 6 Business Days
UPS Express2 Business Days

With our shipping experience in the United States and internationally, we strive to deliver orders as safely and quickly as possible. Our professional shipping and packaging team ensures that all products leaving our workshops are provided with sufficient packaging so that your products can be used at that time! We strive to process and deliver your order as quickly as possible. To enquire about your order, chat with us, or email us at emilystamp@gmail.com 

Do you charge freight?
We are happy to be able to offer free shipping on all orders!

How long will it take for my order to ship?
After receiving payment for your order, we will try to get your order ready for shipment. If you place an order after 8:00 am EST, we will begin processing your order the following business day. Our average production time is 3-5 working days. The cutting die leaving our workshop passes quality control inspection. Once your order has been processed and safely packed, we will ship it according to the required mode of transportation. Orders placed with faster shipping methods will still be subject to standard processing times. You will be notified when your order is shipped. Free shipping by default. The total shipping time (order processing time + logistics transportation time) is about 10-20 days. If you need to speed up transportation, you may need to increase transportation costs. For specific orders that require personalization, order processing may take longer. Most orders are shipped from our warehouses in China.

* Processing times may be longer during sales, promotions, and holidays I didn't receive the package. What should I do now? Our goal is to have all packages delivered to you safely, but despite this, packages can get lost en route. If you suspect this has happened, please contact us at emilystamp@hotmail.com and we will help you track the package or arrange for a replacement to be shipped to you. Some orders may require a one-week waiting period before replacement orders can be issued. Smvauon is not responsible for any lost packages if the wrong address is provided on your order.
*Frequently Asked Questions*
Q:Where is my product shipped from? A:We manufacture and ship from Shenzhen, China Q:Do you ship worldwide? A:Yes, we offer global delivery service. Q: Can a die cut die for any pattern be made? A:Mostly yes.We have a very talented team, we can design, draw, make and produce Q:How do I care for my cutting die? A:Since our blades are made of carbon steel, they need to be careful not to get wet, wipe them clean after use and store them. Otherwise rust spots may form.